Return policy

 

At Short Stay Houses, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not entirely happy with your purchase, we’re here to help. Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

 

Return Process:

 

1. Contact Us

To initiate a return, please contact our customer service team at info@shortstayhouses.com. 
Return address: Groenlandse kade 3 3645 BA Vinkeveen.
Provide your order number, the item(s) you wish to return, and the reason for the return.

 

2. Shipping Your Return

Once your return is approved, we will provide you with the necessary return instructions.
You will be responsible for paying the shipping costs for returning the item.
Please ensure that the item is securely packaged to prevent any damage during transit.

 

3. Inspection and Refund

Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

 

Non-Returnable Items

Please note that certain items are non-returnable, including:

– Custom or personalized items

– Items marked as final sale

– Gift cards

 

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@shortstayhouses.com.
We will arrange for a replacement or refund, including return shipping costs.

 

Contact Us

If you have any questions about our return policy, please don’t hesitate to reach out to us at info@shortstayhouses.com.