Return & Refund Policy

We hope that you’ll love everything you ordered from www.shortstayhouses.com. But if you are not satisfied, you can return or exchange it within 14 days from the delivery date.


We aren’t able to accept returns or exchanges unless they have been authorised by our Customer Service team info@shortstayhouses.com. 
We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email.
Please follow the instructions to process the exchange/return.

We’re sorry you didn’t love your order from Short Stay Houses.
Read the instructions below to learn more about returns or exchanges.

Order Cancellation
a. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
b. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
c. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 20 days, please contact us via email)

Return/Exchange Process
a. Items can be returned or exchanged within 14 days from the delivery date. Note that overdue requests may not be accepted.
b. Return shipping fees are at the customer’s own expense.
c. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 10 business days. (If no refund is received within 20 days, please contact us via email)
All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at info@shortstayhouses.com

For further inquiries
If you have any further questions, please contact our customer services at: info@shortstayhouses.com
Groenlandse Kade 3, 3645 BA Vinkeveen, Netherlands
Phone: +316 58 01 40 36

Shopping Cart

Fast Free Shipping I Delivered in 2 Days

X
Chat live
Chat with us
Hello,
A pleasure to assist.
Tell me more about your rental preferences like checkin-, checkout date, how many person(s).